Great Customer Service on the Telephone Kristin Anderson

Great Customer Service on the Telephone

Author: Kristin Anderson
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Book Title
Great Customer Service on the Telephone
Author
Kristin Anderson
ISBN
9780814477953
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.In this book, you will be able to double your effectiveness when you learn how to: handle irate customers end those "endless" calls take meaningful messages handle conference calls and transfer calls screen calls and ask focused questions use the phone during emergencies improve your voice effectiveness With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.Binding Type: PaperbackAuthor: Kristin AndersonPublisher: AmacomPublished: 11/26/1992ISBN: 9780814477953Pages: 96Weight: 0.45lbsSize: 9.70h x 6.80w x 0.30dReview Citations: Library Journal 02/15/1993

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.

In this book, you will be able to double your effectiveness when you learn how to:

  • handle irate customers
  • end those "endless" calls
  • take meaningful messages
  • handle conference calls and transfer calls
  • screen calls and ask focused questions
  • use the phone during emergencies
  • improve your voice effectiveness

With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.



Binding Type: Paperback
Author: Kristin Anderson
Publisher: Amacom
Published: 11/26/1992
ISBN: 9780814477953
Pages: 96
Weight: 0.45lbs
Size: 9.70h x 6.80w x 0.30d

Review Citations: Library Journal 02/15/1993

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.

In this book, you will be able to double your effectiveness when you learn how to:

  • handle irate customers
  • end those "endless" calls
  • take meaningful messages
  • handle conference calls and transfer calls
  • screen calls and ask focused questions
  • use the phone during emergencies
  • improve your voice effectiveness

With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.



Binding Type: Paperback
Author: Kristin Anderson
Publisher: Amacom
Published: 11/26/1992
ISBN: 9780814477953
Pages: 96
Weight: 0.45lbs
Size: 9.70h x 6.80w x 0.30d

Review Citations: Library Journal 02/15/1993